Payment Terms & Conditions

  • A minimum of 50% of the session total will be required as a deposit to confirm the session.
  • Deposit payments can be made via Venmo (@Rob-Mertz), credit/debit card, or PayPal (info@mertzmusic.com).
  • Deposits are non-refundable.
  • Cancellations or reschedule requests within 24 hours of the start of your session will forfeit deposit.
  • With 24+ hours notice from the start of your session, you can reschedule & apply your deposit to the new session. 
  • As a courtesy, we will try to hold sessions without a deposit for up to 48 hours, however, if another client is able to put a deposit down for the same time and the initial client cannot be reached, their session may get booked over.
  • Sessions requested within 48 hours will have their holds end 24 hours before the start time of the session.
  • Sessions requested within 24 hours require a deposit at time of booking.
  • Sessions that don't have deposits at the end of their hold period will be considered cancelled and will be removed from our calendar.
  • All services are payable when rendered.
  • No bounces, masters, drives, or data can be released without payment in full.
  • Hours are billed in 30 minute increments; studio time assumes normal breaks for coffee, lavatory, and other brief items.
  • Clients are billed from the start time they booked, whether or not the client has arrived at the studio by that time.

Standard Terms & Conditions

  • Acceptance of Terms. These terms and conditions constitute a part of the contract between Robert Mertz (henceforth “Mertz”) and Client. Different or additional terms and conditions which may be included in Client’s purchase order or other acceptance of this quotation are hereby rejected unless approved in writing by Mertz. Retaining, hiring, or booking time with Mertz constitutes full acceptance of these terms.
  • Changes in Specifications & Cancellation. After acceptance of this quotation no changes by Client in the specifications will be binding on Mertz unless he consents to such changes in writing. Additional charges for accepted changes will be billed to Client. Cancellations of bookings must be made within 24 hours. Cancellation made with less than 24hr notice will be billed for half of time booked.
  • Data Storage & Materials. Unless specified in writing, data storage is at Client’s risk and may be released upon final payment.
  • Terms of Payment. Due to the subjective nature of audio production, Client acknowledges that Mertz's obligation is limited to the act of producing new audio or processing the Client's audio. In the event of dispute, Mertz’s contractual obligations are considered to be fulfilled in full by the act of producing or processing. Submission of processed files, via FTP, web, or physical medium, shall constitute acceptance for purposes of contract fulfillment.
  • Default. If Client defaults in payment of any invoice at due date, or in the event of any proceeding in bankruptcy or insolvency by or against Client, Mertz in addition to any right it has, shall have the right: (a) to suspend or discontinue work until it has received payment in full for work performed; (b) to require cash in advance to cover further work; (c) to collect late charges of 1.5% per month from due date; and/or (d) to recover all costs of collection, including reasonable attorney’s fees. In the event credit or financial ability of Client becomes impaired or unsatisfactory in the sole reasonable judgment of Mertz, Mertz shall have the right at any time thereafter to change the credit terms with respect to any further work under this quotation.
  • Use of Audio. Unless specified in writing, Client grants Mertz the right to use Client audio for marketing purposes, including, but not limited to sample CDs, internet play systems, or other methods.
  • Remedies. In the event Mertz takes any action to enforce the terms of this Agreement and/or collect payment, Customer hereby agrees to pay all costs incurred in connection therewith, including, without limitation, all reasonable attorneys’ fees, expenses, and court costs incurred by Mertz in its sole discretion. Customer further agrees that exclusive jurisdiction and venue for any claim arising out of or under the terms of this Agreement shall be in a state court of competent jurisdiction in Middlesex County, Massachusetts, and Customer hereby submits to the jurisdiction and venue of such court.